Popups, warnings, and false security alerts can trigger us to think we have a virus. The best thing to do is to immediately turn the computer off and contact us for a free phone consultation to determine the best course of action based on the series of events that led up to the symptoms.
Files may not open for a variety of reasons. There may be a broken file association between the file and the program it opens with. On a Windows computer, you can search for "Default Programs" in the start menu. Open it, and make sure each program (ie: Microsoft Word, Excel, or Outlook) has all of its defaults set. If files appear to have scrambled names and will not open, you are likely a victim of a ransomware infection. Call us immediately if this is the case.
Computers can start to run slow due to a number of reasons. There may be too many processes or programs running the background causing system resources, such as memory or processor, that are being heavily taxed. Viruses can also cause computers to run slowly by utilizing resources in the background. Other times, a piece of hardware, such as hard drive, solid state drive, or memory can be failing.
Computers may not boot if their hard drive, solid state drive, or memory has gone bad. Other reasons can include viruses or newly installed software causing a conflict. If you have any USB devices, such as external hard drivers, flash drives, or printers, you can try disconnecting them and rebooting the computer to see if the computer was trying to boot to them.
If you have your own domain name, you may have an expired domain or invalid DNS records pointing to your mail server or service. If you are using a free mail service like Yahoo or Gmail, you may have issues with your account or mail client settings (if using a program like Outlook or Thundebird).
If you have noticed or been notified that your email account is sending out spam, your account may have been compromised. We recommend immediately changing your email account password and bringing your computer in for a virus scan. It is also wise to notify your contacts not to open any spam-looking emails that were received from you.
Hosted Microsoft Exchange is a platform to synchronize and share email, calendars, contacts, tasks, and notes. We operate our Hosted Exchange platform in a cluster of servers stored in a secure datacenter facility.
Internet issues can be caused by your internet provider or your equipment. Reboot your internet modem, router or firewall (if you have one), switch/es) by unplugging them from the power source at the plug for 30 seconds and plugging them back in. Also, reboot any computers experiencing slowness.
If your wireless signal does not reach where you are trying to use your devices, you can extend the signal using an access point or a range extender. We carry all of the items you need to extend your wireless network and can come out on-site to install them.
Try rebooting your modem, wireless router or access point. If you are still having connectivity issues, you may have a failing router, access point, or modem. We carry replacement devices. If you pay monthly for your internet modem, you can generally contact your internet provider and request a new one at no charge.
Our professional team has been carefully selected to ensure that your privacy is of utmost concern. The owner has over a decade of experience in consumer and business computer repair, service, and consultation and is trusted in the community. Our staff is dedicated to providing you with the best solutions and making sure best practices are honored when handling your equipment and data. We are certified by the Bureau of Electronic and Appliance Repair and people also love us on Yelp!
Our standard turnaround time for repairs and service when brought in to our shop is 2-3 business days. We offer a priority service for an additional $50 that will expedite your service by placing your computer or equipment at the top of the work queue. Turnaround time cannot be guaranteed as some issues can take several days to resolve.
Yes! We offer service calls to troubleshoot issues onsite, install new equipment, set up networking, and more. We normally can get you in the schedule within 1-3 days depending on workload. We advise scheduling any major predicted services. For emergencies, we prioritize and move the most critical issues to the front of the line.
Our Carry-In Labor Rate is $80/hr. Our diagnostic fee is $80 and includes the first hour of repair. Our On-Site Labor Rate is $130/hr with a one hour minimum. After-hours services are available at $195/hr.